Payment Policy

Last Updated: August 17, 2026

At Melaria, we strive to make your online shopping experience safe, secure, and convenient. This Payment Policy explains the accepted payment methods, currency, payment security, billing verification, and payment‑related terms for orders placed through our website.

This policy applies to purchases made on www.melaria.shop.

Accepted Payment Methods

We accept the following secure payment methods at checkout:

Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover.

Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

Alternative Payment Methods: PayPal.

The payment methods displayed at checkout are the official payment options available for your order. All payments must be successfully authorized and processed before an order can be prepared, fulfilled, or shipped.

Currency and Pricing

All prices displayed on our website are listed in Euro (EUR) unless otherwise stated.

Product prices shown are inclusive of applicable VAT for customers located within Germany and the European Union.

Prices are subject to change without prior notice, however changes will not affect orders you have already placed.

Payment Authorization

At checkout your payment method will be authorized. Authorization confirms funds are available but may not immediately complete the charge. Charges will be finalised when your order is processed for shipment.

If payment authorization fails, your order will not be processed. You will be notified and may need to complete payment again using a different payment method.

Payment Security

All payment transactions are handled by secure third‑party payment processors. Melaria does not store your full card details on our servers.

Your payment information is transmitted over encrypted connections.

Billing Verification

We may perform billing verification to protect against fraud. This may require additional confirmation from you before we release your order for fulfilment.

Orders may be held or cancelled if verification cannot be completed.

Failed Payments & Order Cancellation

If payment cannot be completed, your order may be automatically cancelled.

We reserve the right to cancel orders in cases of suspected fraud, incorrect pricing errors, stock‑out situations, or other unforeseen issues. In such event we will notify you and issue a full refund if payment was already taken.

Refunds

Refunds will always be issued back to the original payment method used for the purchase. Processing time depends on your bank or payment service provider.

Contact Us

If you have questions about payments, charges or billing please contact us:

Email: hello@melaria.shop

Phone: +49 345 7011826

Business Address:

Melaria

Peter‑Henlein‑Straße 81, 90459 Nürnberg, Germany

Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CEST

Sunday: Closed

We aim to reply within 24‑48 business hours.