Shipping policy

Last Updated: August 17, 2026

Thank you for shopping with Melaria.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.melaria.shop. Please review this policy before placing an order.

Order Processing Time

All orders are processed within 1‑3 business days.

Business Days: Monday – Saturday, excluding German public holidays.

Order Cut‑Off Time: 6:00 PM CEST

Orders placed after 6:00 PM CEST will be processed on the next business day.

During peak seasons, holidays, promotions, or periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you by email.

Shipping Destination

We currently ship orders within Germany.

Shipping availability may depend on the shipping address, product availability, and checkout options shown at the time of purchase.

Shipping Fees

Shipping costs will be displayed to you at checkout before you complete your purchase.

Free shipping thresholds, if applicable, will be shown on our website and during checkout.

Shipping Timeframes

Estimated delivery times are displayed during checkout. These are estimates and not guaranteed delivery dates.

Delivery timeframe does not include order processing time.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping‑confirmation email containing your tracking number and tracking link, where available.

If you cannot locate your tracking email, please check your spam or junk folder or contact our support team.

Shipping Address Issues

Please double‑check your shipping address at checkout.

If you provide an incorrect or incomplete address and the parcel is returned to us, you will be responsible for additional re‑shipping costs.

If your address changes after placing an order, contact us as soon as possible. We cannot guarantee address changes once the order has already been dispatched.

Lost or Missing Parcels

If your tracking shows delivered but you have not received your parcel, please first check around your property, with neighbours, building management or local parcel pickup point.

Please contact us within a reasonable timeframe so we can investigate with the shipping carrier.

Damaged Goods in Transit

If your order arrives damaged, please take photos of the outer packaging and damaged items and email us at hello@melaria.shop promptly. We will work with you to find a solution according to our Return & Refund Policy and EU consumer law.

Contact Us

For shipping‑related questions, please get in touch:

Email: hello@melaria.shop

Phone: +49 345 7011826

Business Address:

Melaria

Peter‑Henlein‑Straße 81, 90459 Nürnberg, Germany

Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CEST

Sunday: Closed

We aim to reply within 24‑48 business hours.