Refund policy

Last Updated: August 17, 2026

At Melaria, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains our return window, return eligibility, return method, return shipping costs, refund process, and contact information.

This policy applies to purchases made on www.melaria.shop. Customers located in the European Union hold statutory withdrawal rights separate from our voluntary store return policy.

30‑Day Return Window

We offer a voluntary 30‑day return policy.

You have 30 days after delivery to request a return. Additionally, EU statutory withdrawal right gives you 14 calendar days from receipt of goods to withdraw from your contract without giving any reason.

To be eligible for a return, your item must be:

• Unworn or unused
• In the same condition that you received it
• With all original tags attached
• In its original packaging
• Accompanied by a valid receipt or proof of purchase, such as your order number

Items that do not meet these conditions may not be eligible for return under our voluntary policy. Statutory rights for defective goods remain unaffected.

How to Start a Return

To start a return, please contact us at hello@melaria.shop within applicable return period.

Please include your order number, the email address used at checkout, and the reason for your return request.

Once we receive your return request, we will provide a return authorization and detailed return instructions, including how and where to send your package.

Please do not send items back without first contacting us for return instructions. Items returned without following our return instructions may not be accepted.

Return Method

Returns are accepted by mail only.

Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and keeping your return tracking number until your refund has been completed.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility: For standard returns, including change of mind, style preference, ordering the wrong size, ordering the wrong color, or no longer wanting the item, the customer is responsible for the cost of return shipping. Under EU withdrawal right rules, you bear return shipping costs unless stated otherwise.

Melaria Responsibility: If the item is defective, damaged, or if you received the wrong product, Melaria will cover the return shipping cost or provide a prepaid return label when applicable. Your statutory rights for faulty goods apply.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or incorrect, please contact us at hello@melaria.shop as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photos of the item, packaging, and any visible issue. After reviewing the issue, we will help resolve it through a replacement, refund, or other appropriate solution in line with EU consumer law.

Non‑Returnable Items

The following items are not eligible for voluntary change‑of‑mind return:

• Items marked as Final Sale or non‑returnable on the product page
• Gift cards
• Custom‑made or personalized items
• Items that have been worn, washed, used, damaged, altered, or returned without original tags or original packaging

This does not affect your statutory rights for defective products.

Exchanges

We do not guarantee direct exchanges for all items.

The fastest way to get the item you want is to return the eligible item you already received. Once your return has been processed, you may place a new order for the desired item.

For defective, damaged, or incorrect items, please contact us so we can review the issue and provide the appropriate solution.

Refunds

After we receive and inspect your returned item, we will notify you about the refund status.

If the returned item meets the requirements of this policy, your refund will be processed back to your original payment method within 3‑7 business days after inspection. For valid EU withdrawal requests, we process refunds within 14 days of receiving your returned goods.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original Shipping Charges

If shipping charges were paid at checkout, original shipping charges are generally non‑refundable unless the return is due to our error, such as a defective item, damaged item, or incorrect product.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Return Address

Returns should be sent according to the return instructions provided by our customer support team.

Return Address:

Melaria

Peter‑Henlein‑Straße 81, 90459 Nürnberg, Germany

Please include your order number or return authorization information inside the package so we can identify and process your return.

Contact Information

If you have any questions about returns, please reach out to us:

Email: hello@melaria.shop

Phone: +49 345 7011826

Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CEST

Sunday: Closed

We aim to reply within 24‑48 business hours.